Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Monthly Members' Club Subscription
Lucky dip items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
If you wish to cancel your subscription to the Monthly Members' Club you should notify us via email at least 7 calendar days before you're due to be charged. If you are charged, and then decide you'd like to cancel, we will not refund the most recent charge. You will receive your t-shirt for that month's subscription. Then your subscription will be cancelled.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note that we charge a £5 restocking and processing fee per each item returned to us. This will be deducted automatically from your refund amount.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. We only allow size exchanges. If you need to exchange, send us an email at email@example.com. Please note that we only allow one exchange per order, so ensure you pick the right size to exchange. We'll ask you to return your item to us (you are responsible for return shipping).
Once received, we'll process a Gift Card for the total amount you paid for your original order, minus any shipping costs. Then you can place a new order using your Gift Card balance. Note that Gift Cards have a lifetime of 90 days. If left unused for 90 days, the balance will go to nil.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please contact our customer support at firstname.lastname@example.org to initiate a return or exchange request.
Alternatively you can call us at: 0191 645 8509.